Gulf Stream products each come with a standard warranty. Please review this warranty to learn about the coverage time frame and special conditions required to fulfill the warranty for each part.
Evacuated solar tubes and frames are warranted against defects in materials and manufacturer workmanship for the period of seven (7) years when used by the original owner provided the recommended installation and maintenance procedures have been followed. Warranty covers capacity of tubes to heat, free from breakage from up to quarter size hail, and general integrity of tubes and frame from normal weather conditions. This warranty time period for Gulf Stream brand evacuated solar tubes may be extended to a ten (10) year warranty if terms and conditions are met (see below).
Gulf Stream Solar’s electrical components are warranted by the manufacturer against defects in materials and manufacturer workmanship for a period of one (1) year from the date of purchase, provided the recommended installation procedures have been followed.
With proof of purchase, a defective part will be replaced free of charge. If a replacement part is unavailable, the product will be replaced with one of equal value. This warranty does not apply to a product that is damaged or altered through misuse, abuse, accident, neglect, modification or mishandling.
TERMS AND CONDITIONS
1. Extended warranty is conditional on return of warranty registration card. If warranty registration card is not completed and returned standard limited warranty will apply.
2. Tiles must be used and maintained within specifications. This warranty will not apply in the event of conditions demonstrating abnormal use or stress.
WARRANTY ACTIVATION / SERVICE CLAIMS
1. To activate warranty complete and return warranty activation card provided in packaging within 10 days of receipt of product.
2. For service claims please contact 1-888-932-4749 or visit GulfStreamSolar.com for more details.
RETURN OF DEFECTIVE PRODUCT
For warranty returns, the original direct purchaser should contact Gulf Stream Solar customer service by calling 1-888-932-4749 between 9:00 AM and 5:00 PM eastern standard time (USA). Gulf Stream Solar may elect to inspect the product through pictures, send parts, or issue an RA number so that the product may be returned to the factory for testing or repair. Transportation charges are not covered or reimbursed under the terms of warranty. All decisions on warranty fulfillment are at the sole discretion of Gulf Stream Solar (no labor or time allowances).